This is the fourth of six tasks described in this user manual for viewing or changing the following:

• Information about accounts, invoices and the tour window
• Operations details, including documentation, messaging and contacts

NOTE: The numbering is simply for reference - there is no particular order in which tasks need to be completed and, depending on the booking, they might not all be needed.

The full list is:

1. Accounts Summary
2. Tour Window
3. Documentation
4. FIT Queue Entries (this task)
5. Contacts
6. Change History

The Queue Entries screen displays queue messages that have been sent and received for the Booking. Clicking an entry will open it.

NOTE: The setup of Message Queues are covered in the .

A filter button is also available for searching previously sent Queued Message. When selected users will have the option to filter by who sent or received the message, the dates the message was due to be sent, the agent or supplier the message was sent to and you can even select the status of the message (Queued, Pending, Actioned or Archived). Open the following link to see the link for more on the Filter Queue Items selections.

A queued message can be sent via the Itinerary Service - sending a queued message about a specific service, or from the Operation Menu - Queue Message generating a message about the whole booking.

View and/or Insert Queue Messages

1. Search for and retrieve a booking to work with. If you haven't done this already, see Retrieve an Existing Quote/Booking.
2. There are two locations that Queue Entries can be inserted, the first is from the Operations and Accounts menu (a booking level message).
   1. Select menu FITs > Operations and Accounts > Queue Entries.

      1. Click the FITs hamburger menu to open it:

         

      2. Click the Operations and Accounts menu option to expand it:

         

      3. Click Queue Entries to insert or modify queue messages:

         

   2. On the Queue Entries screen, examine the list of queue messages, if any.

3. The second is from the Itinerary Menu, when a service is selected (a service level queued message).

1. Switch to the Itinerary View of the booking via menu FIT > Itinerary.

   1. The default view for a Booking is the Dashboard view.

      

   2. A single service can be opened from the Dashboard by clicking on the service. Alternatively, switch to Itinerary view by selecting, from the FITs menu, FITs > Itinerary.

      1. Click the FITs hamburger menu to open it:

         

      2. Click the Itinerary menu option to show the itinerary for this booking:

         

   3. Examine the Itinerary on this screen.
      

      

2. Select the service to send a Queue Entry for. This opens the Service Details screen, click on the Queue Entries Tab.

   

4. To add a queue entry to the booking, click Insert.

   

5. On the Queue Message screen, enter message details. Refer to About the Queue Message Fields for information on each of the fields on the Queue Message screen.

   In this example the Queue Message entry is accessed from the Service Queue Entries tab populating the service line information.

   

6. Click Save to keep the changes.

   

7. Click Exit to discard any changes.

   

Sent By

Queue entry sent by user name.

Queue Defaults

The code and name for any defaults selected; e.g. TKTS Ticketing. Queue defaults are pre inserted text that can be selected to make sending of frequently used messages quicker. A good example of this could be TKTS - Ticketing Queue Defaults, when selected.

Queue To

Queue name (if used).

Assigned To

User or Group queue is assigned to.

Booking Name

Booking name, if you have the booking open and have used the FITs menu selection to select Queue Entries the booking name will automatically display in this field. The booking name displays from the Header of the booking, not the pax names from within the booking.

Service Line

A drop down of service selection will allow users to select the specific service this message relates to.

PCM Name

Name of PCM if queue relates to a PCM.

PCM Service Line

A drop down of service selection will allow users to select the specific PCM service this message relates to.

Queue Defaults

The code and name for any defaults selected; e.g. TKTS Ticketing. Queue defaults are pre inserted text that can be selected to make sending of frequently used messages quicker. A good example of this could be TKTS - Ticketing Queue Defaults, when selected.

Agent

Booking agent code and name.

Supplier

Service supplier code and name.

Due Date Time

Queue due date and time, this can be set to a specific date and time, or will default to the date and time of the system.

If a Queue Default has been selected the due date may default. In some cases message Queue Defaults will have been set up to have a reminder due date set. The system will send a notification reminder to the members of the Queue Destination depending on the setting defaulted. It may be so many days from today, number of days from service, number of days from travel date or a manual date. If a reminder due date has been pre-defined then the message due date will not be editable.

Message

Message text, this is a free format field. If a queue default has been selected, the text of the queue default will display in this field. Text can be added to if necessary.

Messages can be searched for using the grey filter button. A screen opens with specific search filter criteria to show messages that have been previously sent.

Filter Queue Items Fields

Sent To

A dropdown selection available to select who the queue message was sent to (either a User Name or a Group Queue Name).

Sent By

A dropdown selection available to select who the queue message was sent from (either a User Name or a Group Queue Name).

Queue Defaults

A dropdown selection available to select a pre-set Queue Default group.

Due From/To

Date and time selections to narrow the date time frame of when the queue was sent.

Agent

A dropdown selection available to select the Agent the queue message was sent to.

Supplier

A dropdown selection available to select the Supplier the queue message was sent to.

Name and PCM Name

The Booking Name/PCM Name fields are read only and populate from the booking/PCM open.

Message Status

Checkbox selection to filter and search for a Queue Message with a particular Message Status.